Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes (2nd Edition)
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Book Description:
Master essential conflict resolution techniques with Susan S. Raines’ guide for managers. Learn practical strategies to manage disputes in the workplace, with clients, and on policy issues effectively.
Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes (2nd Edition)
- Title: Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes (2nd Edition)
- Author: Susan S. Raines
- ISBN-13: 978-1538119938
- Page Numbers: Not specified
- Language: English
Master the art of conflict resolution with “Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes” by Susan S. Raines. This second edition provides readers with practical techniques for identifying and addressing conflicts in the workplace, with clients, and in policy-related areas. Understand the different types of conflicts and how to tailor your approach to deal with them effectively. Learn strategies to prevent conflicts from escalating and potentially damaging relationships while enhancing your communication and negotiation skills to resolve conflicts amicably. The book also offers insights on fostering a positive and collaborative work environment and enhancing leadership and management abilities by effectively managing conflicts. Real-world case studies and examples are included to enrich your learning experience.
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