Service Management: Operations, Strategy, Information Technology 9th Edition
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Book Description:
Master the essentials of service management with this comprehensive guide. Explore operations, strategy, and IT insights in the 9th edition of “Service Management” by experts Bordoloi, Fitzsimmons, and Fitzsimmons. Essential reading for students and professionals in industry services.
Service Management: Operations, Strategy, Information Technology (9th Edition)
- Author: Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons
- ISBN: 978-1259784637
- Edition: 9th
- Publisher: Not Specified
- Language: English
- Page Numbers: Not Specified
“Service Management: Operations, Strategy, Information Technology” is now in its ninth edition and continues to be an essential resource for the management of services across different industries. Authored by experts Sanjeev Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons, this comprehensive text delves deeply into the operational, strategic, and technological aspects that are necessary for successfully managing service operations in today’s dynamic environment. This edition incorporates current trends and the latest technology impacting the service industry, providing readers with updated tools and strategies needed for effective service management. Whether you’re a student or a practicing professional, this book furnishes valuable insights and practical frameworks for understanding the complexities of service management.
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