Service Operations Management, Second Edition: The Total Experience 2nd Edition
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Book Description:
Explore the essentials of service management with “Service Operations Management, Second Edition: The Total Experience” by David W. Parker. This book offers in-depth insights into operational strategies and real-world applications, essential for professionals enhancing their service operations.
Service Operations Management, Second Edition: The Total Experience
- Title: Service Operations Management, Second Edition: The Total Experience
- Author: David W. Parker
- ISBN: 978-1788115957
- Edition: 2nd Edition
- Language: English
‘Service Operations Management, Second Edition: The Total Experience’ by David W. Parker expertly explores the intricate world of service operations and management. The second edition expands on its predecessor by delving deeper into the holistic approach needed to deliver superior service experiences. This book encompasses a wide range of topics, including operational strategies, workflow design, and technological integration, crucial for students, professionals, and industry leaders aiming to elevate their service management game. Parker emphasizes real-world applications and provides contemporary case studies that illustrate how theoretical concepts translate into practical outcomes. This comprehensive guide is an essential resource for understanding the dynamics of service operations in various sectors.
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